Refund Policy

Stitch-It Limited Refund Policy.

Any order may be cancelled with a full refund upon any of the following conditions: –

  1. You have not approved the garment embellishment.
  2. Your order has not gone into production (normally 3 days after approval of embellishment).
  3. The goods are not available within the allotted time scale (7-10 days) at time of artwork approval. On the rare occurrence, the garments are out of stock we will contact you with a restocking date or a replacement item equal or more in value (at no extra cost to yourselves) for you to make an informed decision about going ahead with the order. Should 1 of several of your items (if multiple ordered) should be out of stock then we would offer a partial refund for the item out of stock or a full the whole order whichever you prefer.
  4. You are not happy with the embellishment we have sent for approval.
  5. You cannot have the embellishment in the chosen place due to structure of the garment.
  6. Faulty good will be refunded or replaced when we receive them back to check the nature of the fault. It is the customer’s responsibility to send them back to us.
  7. Garments will not be refunded once embellished unless there is a manufacturers fault at which point refer to point 6.
  8. None of the above affect your statutory consumer rights